Tel: 44 (0)203 390 1000

 

Features

With a huge array of IVR features from advanced call queueing to call recording all easy to use in our IVR Drag & Drop builder.


IVR development is often done by expensive programmers developing in .NET, this is costly and unneccassary, with the Telswitch IVR builder all you have to do is build your application in flow chart format and put in your voice prompts, click publish and its live. So this is an IT managers dream, no specialist programmers.

 

Hosted IVR

Hosted IVR is an easier and in most cases more cost effective solution than hosting your own IVR in house.

Advanced Call Queue Solutions

Telswitch IVR provides an easy method of giving the customer more control over their experience while Queueing for a Customer Service Agent. Using Telswitch IVR you will be able to set max Queue times, ability for Callers to leave Queues and Leave messages, request call backs and notified of their position in the Queue.

Dialogic Application Partner

Dialogic Cahennl Partner

 

IVR Features

Pleae find a list of IVR Modules, each module has an array of IVR feautures.

  • Survey Module
    • Play Question Prompt
    • Gets the Digits via DTMF (touch Tone)
      • Evaulate Expression, to check for success or fail
      • Set Digit Timer
      • Set Max Digits
      • Set Max Retries
    • Write to .CSV File the answers from DTMF (phone keypad)
      • Writes the Question name
      • Writes the Question
      • Writes the answer
  • Transfer Call
    • Set Ring Timer
    • Record Conversation
    • Play Record Beep
    • Play Whisper Message to Recipient
  • Call Queueing
    • Play Position in Queue to Caller
    • Max Queue Time Caller can be in Queue
    • Max Callers in Queue
    • Play Courtesy messages to Caller
    • Record Conversation
    • Set Max Lines at Destination
  • Voice to Email
    • Send Voicemail via Email
  • Fax to Email
    • Send Fax via Email
    • Send in .PDF Format
    • Send in .TIFF Format
  • Hunt Group - Concurrent
    • Divert Call to Multiple Destinations (max 5 default)
    • Set Ring Timer
    • Record Conversation
    • Play Record Beep
    • Play Whisper Message to Recipient
  • Hunt Group Sequential
    • Sequntially Divert Call to Multiple Destinations (max 5 default)
    • Set Ring Timer
    • Record Conversation
    • Play Record Beep
    • Play Whisper Message to Recipient
  • Record File
    • Record a caller and save to disk in .wav format
  • Is Hang Up
    • Check if user has hung up
  • Hang Up
    • Hang up the caller
  • SQL Storage
    • SQL INSERT Statement, select records froma database
  • SQL Storage
    • SQL UPDATE Statement, update records in a database
  • SQL Storage
    • SQL DELETE Statement, delete records from an SQL database
  • Send Email
    • Send an Email Alert, GLOBAL variables such as Caller ID, Dialed number can be used.
  • Send SMS
    • Send an SMS, GLOBAL variables such as Caller ID, Dialed number can be used.
  • Evaluate Expressions
    • Evaluate expressions based on Callers number $LOBAL_CLI
    • Evaluate expressions based on Dialed number $GLOBAL_CLI
    • Evaluate expression based on CLI length, DDI length
    • Create Random numbers
    • Can evaluate expressions similar to using Javascript
  • Time of Day
    • Route based on Time of Day
    • Check boxes for days or week
    • Set times in drop downs for start and finish times
  • Random Pause
    • Pause the IVR script for a fixed duration (s)
    • Pause for a random duration between two durations
  • Get Digits
    • Gets the Digits via DTMF (touch Tone)
    • Plays Sound File (Question Prompt)
    • Evaluate Expression, to check for success or fail
    • Set Digit Timer
    • Set Max Digits
    • Set Max Retries
  • GLOBAL Variable which can be used in the IVR Applications
    • $GLOBAL_CLI = Callers Number
    • $GLOBAL_DDI = Dialed Number
    • $ModuleName_ENTEREDDIGITS = Digits Received from a Get Digits or Survey Module