Tel: 44 (0)203 390 1000

 

Hosted IVR

Hosted IVR is an easier and in most cases more cost effective solution than hosting your own IVR in house.


Advanced Call Queue Solutions

Telswitch IVR provides an easy method of giving the customer more control over their experience while Queueing for a Customer Service Agent. Using Telswitch IVR you will be able to set max Queue times, ability for Callers to leave Queues and Leave messages, request call backs and notified of their position in the Queue.


Dialogic Application Partner

Dialogic Cahennl Partner

 

Pricing

Telswitch provide a variety of IVR solutions to suit different business and Government organisations.

Telswitch IVR Builder

Details Frequency Annual rental
Telswitch IVR Builder Pro
Annual
£499

The IVR Builder is a 12 month contract.


Hosted IVR Charges

Details Frequency Minimun Montlhy Minutes Cost Per Minute Minimun Montlhy Spend
SmallEnterprise
Monthly
10,000
£0.01
£100.00
Medium Enterprise
Monthly
50,000
£0.008
£400.00
Enterprise
Monthly
250,000
£0.005
£1250.00

The contract is minimum 12 months.

Please note you will be charged the minimum monthly fee for the respective package you subscribe to if you do less than the minimum monthly minutes for the respective package.

Call Diversion Costs

Destination
Pence Per minute
UK 01,02, 03 Landline
£0.01
UK Mobile 02, Vodafone, T Mobile, Orange
£0.12 per minute
0800 Inbound
£0.02 per minute


Additional IVR Feature Fee's

Feature
Pence Per minute
Call Recording
£0.005 per minute
Call Queueing
£0.003 per minute
Speech IVR
£0.04 per minute

The IVR Features fee's are in addition to the Hosted IVR Fee's and Call Divertsion Costs if you use any of these features in your IVR applications.

SQL Database Access


SQL Database access
Monthly Rental
SQL Database Access (if required)
£100 per month