Hosted Speech IVR
Speech IVR is now being used by the vast majority of Banks and Ftsee 100 companies as a way to give their customers a more friendly IVR experience.
Advanced Call Queue Solutions
Telswitch IVR provides an easy method of giving the customer more control over their experience while Queueing for a Customer Service Agent. Using Telswitch IVR you will be able to set max Queue times, ability for Callers to leave Queues and Leave messages, request call backs and notified of their position in the Queue.
Example - Order Tracking
Telswitch IVR builder enables you to design and build within minutes complex IVR applications using the simple to use Drag & Drop interface.
This example is for simple Order Tracking Application, this IVR application took less than 10 minutes to write and publish.
Features
Gets the order number from the caller
Finds the order and delivery date
Speaks the delivery date to the caller