Speech IVR is now being used by the vast majority of Banks and Ftsee 100 companies as a way to give their customers a more friendly IVR experience.
Telswitch IVR provides an easy method of giving the customer more control over their experience while Queueing for a Customer Service Agent. Using Telswitch IVR you will be able to set max Queue times, ability for Callers to leave Queues and Leave messages, request call backs and notified of their position in the Queue.
Telswitch IVR builder enables you to design and build within minutes complex IVR applications using the simple to use Drag & Drop interface.
Plays a welcome message
Asked to choose Sales Support or Acounts
Max Queue time set to 5 minutes, call overflows to call centre
Caller can jump out of the Queue and go to voicemail by pressing 1
This application took 30 minutes to write.
